Operations that work. Teams that excel.

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Practical consulting and doctorate-led training for retail and small business owners

Professional Consulting Solutions

Our Services Operations Consulting We help small retail and service businesses get organized and efficient. Custom operations playbooks, inventory systems, workflow redesign, and simple Notion dashboards that actually get used daily. Customer Service Training Practical, hands-on training programs that help your team deliver better customer experiences, handle difficult situations smoothly, and increase sales and loyalty. Doctorate-Led Leadership Training & Development Targeted leadership programs led by Dr. J. focused on building confident leaders who can motivate teams, solve problems, and drive results in small business environments.

  • Catrina "Chase" Membreno

    Retail and Operations Consultant
    M&D Group, LLC is a boutique consulting and training firm founded by Catrina “Chase” Membreno. We specialize in helping small retail and service-based businesses operate more smoothly and lead more effectively. With over 15 years of hands-on experience across M&A lending, frontline retail operations, and business process improvement, Chase brings practical knowledge to every engagement. The firm partners with Dr. McDonald, who provides advanced expertise in leadership development and organizational behavior. Our philosophy is simple: create straightforward systems that work in the real world and develop teams that can sustain the improvements.
Ready to Improve Your Operations?
Whether you need help streamlining your retail processes, training your team, or building better systems — we’re here to help.
Book a free 30-minute discovery call and let’s talk about what’s working and what isn’t in your business.
Hours
Mon - Fri 9am - 5pm
Location
5700 Thayer Center, Suite COakland, MD 21550
Call Us Today!
(240) 533-4249
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